Privacy Policy
Last Updated: June 2026
At BalloonDekor, your privacy is taken seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit balloondekor.ae, make an enquiry, or confirm a booking with us. By using our website or engaging with our services through any channel including WhatsApp, email, or phone, you consent to the practices described in this policy. If you do not agree with any part of this policy, please refrain from using our platform or sharing your personal information with us.
Who We Are
BalloonDekor is a professional balloon decoration and event styling service operating across the United Arab Emirates, covering Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Fujairah. We specialise in custom balloon setups for birthdays, anniversaries, baby showers, corporate events, proposals, and all celebrations across the UAE.
Information We Collect
We collect personal information that you provide to us directly when making an enquiry or booking. This includes your full name, phone number, email address, event venue address, event date and time, decoration preferences, and any special instructions or personalisation details shared during the booking process. If you contact us via WhatsApp, we also retain records of that communication for reference and quality purposes. Additionally, we collect technical data automatically when you visit balloondekor.ae, including your IP address, browser type, device type, pages visited, and time spent on the website. This data is gathered through standard analytics tools and helps us understand how visitors use our platform so we can improve it continuously.
How We Use Your Information
The information we collect is used to process and confirm your decoration booking, coordinate delivery and setup logistics, communicate order updates and confirmations, respond to enquiries and resolve any service issues, send promotional offers and seasonal updates where you have opted in to receive such communications, and improve our website experience based on usage patterns and customer feedback. We do not use your information for automated decision-making that significantly affects you, and we do not use it for any purpose beyond what is stated in this policy.
Sharing Your Information
BalloonDekor does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only where necessary to deliver our services, including with our logistics and delivery team who require your venue address and contact number to complete the setup, and with technology or analytics partners who help us operate and improve the website under strict data processing agreements. We may also disclose your information to legal or regulatory authorities where required to do so by UAE law or in response to a valid official request.
Cookies
balloondekor.ae uses cookies to enhance your browsing experience and gather website analytics. Essential cookies are necessary for the website to function correctly and cannot be disabled. Analytics cookies help us understand visitor behaviour in an anonymised form. You may manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of parts of the website.
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected. Booking records are typically retained for a minimum of three years for operational and legal reference. Marketing communication preferences are retained until you withdraw consent. You may request deletion of your data at any time subject to our legal retention obligations.
Your Rights
You have the right to access the personal information we hold about you, request correction of any inaccurate data, withdraw consent for marketing communications at any time, and request deletion of your data subject to applicable legal requirements. To exercise any of these rights, please contact us directly and we will respond promptly.
Data Security
BalloonDekor implements appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, or misuse. While we take every reasonable precaution, no method of digital data transmission is entirely risk-free and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy at any time. The revised version will be published on balloondekor.ae with an updated effective date. Continued use of our website or services following any update constitutes acceptance of the revised policy.
Contact Us
Website: balloondekor.ae
Service Areas: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah